Last updated: September 10, 2026
Food & grocery orders
You may cancel from My Orders while status is Processing, Confirmed, or Shipped (before Out for Delivery). COD orders are closed immediately. Razorpay-captured payments attempt an automatic refund; if the gateway refund fails, support will complete it. UPI/wallet pending_review payments are cancelled without a gateway refund. Once a rider is out for delivery, only support/admin can cancel.
Rides
You can cancel a ride before the trip starts. Cancelling after a driver has accepted may record a cancel fee on your account (shown in the app). Fees are recorded for review and are not auto-charged to your card unless a payment collection flow is enabled by the platform.
Home services
You can cancel a booking before the professional starts work. Cancelling after acceptance may record a cancel fee similarly to rides. Once work has started (OTP verified), cancellation is generally not available.
No-show & support
If a partner does not arrive or an order fails, contact support at support@omart.com / +91 98765 43210. We may cancel and refund eligible bookings after review.